A position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks, provides information to patients so they may fully utilize and benefit from the clinical services, and may be assigned to a specific medical specialty department (e.g., pediatrics).
Competencies -To perform the job successfully, an individual should demonstrate the following competencies:
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional patient situations; Responds promptly to Patient needs; Solicits Patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Inspires respect and trust.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Judgment - Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Quantity - Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
Education and/or Experience:
High School diploma or general equivalency diploma (GED), LPN diploma from an accredited vocational institution, a community college program in nursing. Appropriate certificate indicating passing grade for specific specialty if working in specialty departments; e.g., pediatric nursing exam.
Minimum one year of recent experience working in a medical facility as a LPN and or documented evidence of externship completed in a medical office. Experience with Electrocardiogram (EKG), taking vital signs, venipuncture, capillary and giving injections.
Current documentation of licensing through the National Council of State Boards of Nursing. Must possess a current CPR certification and current health records with the appropriate immunization to work in the health care field (Hepatitis B and Tuberculosis).
Essential Duties and Responsibilities include the following:
Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screening per provider guidelines; assisting providers/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information.
Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately;
Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms.
Fulfills the organizations responsibilities as assigned including; respecting and promoting patient’s rights; responding appropriately to emergency codes; sharing problems relating to patients and or staff with immediate supervisor.
Fulfills medical scribe duties as assigned that may involve remaining in the exam room alongside the provider and providing accurate, relevant documentation within the electronic medical record; thoroughly documenting the medical visit and procedures along with the chief complaint, medical history, physical exam, past surgical history, patient education and explanation of risks and benefits, provider dictated diagnoses, prescriptions and instructions.
Fulfills clinical nursing responsibilities that vary according to state law, which may include medical/surgical asepsis; checking vital signs or measurements; physical examination preparations, clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician's orders; applying dressings and suture removal; bio hazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics and home care; laboratory procedures including Occupations Safety and Health Administrations (OSHA) guidelines; quality control methods; CLIA-waived testing; specimen handling such as urine, throat, vaginal, stool, and sputum; emergency triage and first aid. LPN’s must adhere to the scope of practice in the laboratory.
Other duties as assigned.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Combination of medical office and exam/procedure room settings.