Interpath Laboratory

  • RN Care Manager

    Location US-OR-Bend
    Job ID
    # Positions
    Medical Clinic (MA,RN,PA,ETC)
    8am - 4:30pm M-F
  • Equal Opportunity Statement

    EOE Disabled/Veteran

    Position Purpose and Summary

    The Care Manager is a clinically trained RN patient advocate striving to coordinate the delivery of the best care at the right time. The Care Manager is an integral part of the primary care multidisciplinary team. The care coordination program strives to achieve the best quality outcomes, highest patient satisfaction, highest provider/staff satisfaction and the most cost-effective care.


    Works closely with primary care physician, multi-disciplinary team, physician medical directors, and others, as needed to deliver the established guidelines for chronic complex patients of all ages. Provides physicians and other health care professionals with appropriate care management tools, support, education and information to enable real time clinical decision-making. Complies with all reporting requirements, including operational protocol submittals. Provides effective care management across the care continuum and suggests and implements methods to improve cost effectiveness and quality of care.


    Knowledge, Skills & Abilities: Knowledge of professional nursing theory and practice to assess, plan, implement and evaluate patient care. Knowledge of organizational policies, regulations and procedures to administer patient care. Knowledge of medical equipment and instruments, common safety hazards, and precautions to establish a safe work environment.



    To perform the job successfully, an individual should demonstrate the following competencies:


    • Design - Demonstrates attention to detail.
    • Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Able to read and interpret written information.
    • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
    • Visionary Leadership - Inspires respect and trust.
    • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness 
    • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values
    • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
    • Judgment - Makes timely decisions.
    • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
    • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
    • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
    • Quantity - Completes work in timely manner.
    • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
    • Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work

    Minimum Qualifications

    Education and/or Experience:

    High school diploma or general education degree (GED). Registered Nursing Degree from an accredited institution, a community college program in nursing, or an accredited university. Appropriate certificate indicating passing grade for specific specialty if working in specialty departments; e.g., rheumatology nursing exam.


    Minimum one year of recent experience working in a medical facility as a registered nurse and experience taking vital signs and giving injections.


    Other Requirements:


    Must posses a current CPR certification and current health records with the appropriate immunization to work in the health care field (Hepatitis B and Tuberculosis).


    Knowledge of ICD and CPT coding preferred; knowledge of medical terminology and managed care required.

    General Areas of Responsibility

    Essential Duties and Responsibilities include the following:


    Works under clinical direction of Program Director and physician medical directors. Provides effective care management across the care continuum, including coordination involving internal and external providers of care, families and other entities, as appropriate. Identifies appropriate cost effective care alternatives. Assists patients and appropriate staff, with real time decision-making in support of the coordinated care model. Care Management activities include early identification of high-risk patients, concerted planning involving physicians and mid-level practitioners, monitoring of services provided by outside physicians, home health, DME, and other providers; monitoring emergency department use as well as identifying opportunities to decrease emergency department utilization and other elements of care utilization.


    Works with pertinent internal staff to ensure all requirements related to guidelines for care management, including related policies and procedures are met.


    Complies with corporate compliance program and policy.


    Ensures confidentiality of patient information following HIPAA guidelines and company policies.

    Specific Areas of Responsibility

    Core Responsibilities of Care Managers:

    • Health Promotion and Disease Prevention
    • Patient Education
    • Resource Management
    • Care Coordination
    • Motivational Health Coach

      Patient Advocacy

      Comfortable with EMR and willing to learn new technology.

      Knowledge of relevant resources within the organization and community.


    Other duties as assigned.

    General Physical Requirements

    Physical Demands:


    While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to site and stoop, kneel or crouch the employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.


    Work Environment:


    Combination for medical office and exam/procedure room setting. The noise level in the work environment is usually moderate.


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