Interpath Laboratory

  • Quality Improvement Coordinator

    Location US-OR-Bend
    Job ID
    # Positions
    8-4:30 M-F
  • Equal Opportunity Statement

    EOE Disabled/Veteran

    Position Purpose and Summary

    A position responsible for coordinating quality management efforts including development, implementation, education, data collection, and analysis.


    Performance Requirements:



    1. Knowledge of CQI principles, practices, methods, and tools.
    2. Knowledge of computer applications related to QI, including spreadsheets.
    3. Knowledge of medical records and clinical care processes.


    1. Skill in effective education and facilitation of CQI efforts in medical practice.
    2. Skill in application of analytical methods and statistical software by developing appropriate reports.
    3. Skill in conducting QI checks of medical records and other clinical documentation and performing patient satisfaction surveys.


    1. Ability to educate staff in both verbal and written form about QI in formal and informal settings.
    2. Ability to interact effectively with health care team members.
    3. Ability to analyze QI data and identify trends and corrective actions.



    To perform the job successfully, an individual should demonstrate the following competencies:

    •  Design - Demonstrates attention to detail.
    • Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Able to read and interpret written information.
    • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
    • Visionary Leadership - Inspires respect and trust.
    • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
    • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
    • Judgment - Makes timely decisions.
    • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
    • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
    • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
    • Quantity - Completes work in timely manner.
    • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
    • Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work. 

    Minimum Qualifications

    Education and/or Experience:



    Bachelor's degree in health administration or health-related field.


    Minimum four years of experience in health care setting with minimum three years of experience in quality management, preferably in medical practice setting.

    General Areas of Responsibility

    Essential Duties and Job Responsibilities including the following:


    • Helps plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management. Assists in educating new staff, including physicians, about QI systems and requirements.
    • Meets with internal and external audiences to identify and problem solve QI issues.
    • Monitors medical practice efforts to ensure compliance with internal and external QI standards. Reviews medical records and other documentation to ensure quality care. Helps to prepare annual QI report.
    • Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies, including patient satisfaction data.
    • Evaluates variance and other data to identify QI opportunities and risk management issues.
    • Monitors utilization and service quality through diagnosis-related group (DRG) review, HEDIS quality measures, payer/provider/patient satisfaction surveys, and complaints. Follows through on complaints including identification of corrective actions needed. Reports on results.


    General Physical Requirements

    Mental/Physical Requirements:


    Combination of office and classroom settings. May occasionally need to lift/carry/move audiovisual equipment weighing up to 50 pounds. Occasional stress related to deadline pressure.


    Work Environment:


    Primarily office and classroom settings. Rare patient contact.


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