Interpath Laboratory

Scheduling Coordinator, Pacific Medical Group - Lake Oswego

Location US-OR-Lake Oswego
Job ID
2021-4294
# Positions
1
Category
Medical Clinic (MA,RN,PA,ETC)
Schedule
Full-Time, Monday-Friday 9-6pm
Bilingual
Not Required

Job Description

This self-driven position is responsible for centralized inbound and outbound Primary Care calls.  The centralized scheduling department is the single scheduling point of contact for all of Pacific Medical Group.

 

Specific Areas of Responsibility:

  • Consecutively and accurately fills open appointment slots, in order to maximize provider schedules. 
  • Schedule appointments according to accurate appointment reason codes and provider-specific rules. 
  • Collect and/or confirm patient demographics and insurance details. 
  • Routinely work recalls and waitlists to keep provider’s schedules full and patients optimally scheduled.
  • Proactively monitor provider’s schedules for accurate scheduling adherence.
  • Adheres to the company’s phone handling competencies. 
  • Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes. 
  • Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable).
  • Understands the importance and complies with our patient experience objectives.
  • Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
  • Performs other work related duties as assigned.

Minimum Qualifications

Education and/or Experience

  • High school diploma or GED.
  • Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice.
  • Centralized scheduling experience preferred.
  • Working knowledge of medical terminology.
  • Experience using Greenway Intergy Practice Management a plus.

Performance Requirements:

  • Must have a clear understanding of scheduling and call center skill set/competencies and the ability to openly receive input and feedback.
  • Excellent organization, time management, and customer service skills.
  • Strong communication and interpersonal skills.
  • Demonstrates confidentiality, accountability, and ethical behavior.

About Us

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.

 

The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.

 

We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

Come see how healthcare is done right!

General Physical Requirements

  • Ability to sit for long periods of time.
  • Ability to stay on task without direct supervision.
  • Capable of effectively managing stress during high call periods.

Equal Opportunity Statement

EOE Disabled/Veteran

Praxis Health is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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